Privacy Policy

Last Updated: 22nd June 2026

1. Introduction

People Led Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, engage our services or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Data Controller:

People Led Solutions Ltd

Suite A
82 James Carter Road
Mildenhall
IP28 7DE

Email: support@peopleledsolutions.com

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Name
  • Job title
  • Company name
  • Email address
  • Telephone number
  • Postal address
  • Information submitted through contact forms
  • Information provided during consultations or enquiries
  • Information submitted when downloading resources
  • Information provided when subscribing to newsletters or updates

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage information
  • Pages viewed
  • Time spent on pages
  • Referral sources
  • Geographic location (approximate)

This information is collected through cookies and analytics technologies.

Client Service Data

Where we provide HR consultancy services, we may process information relating to:

  • Employees
  • Workers
  • Job applicants
  • Contractors

This may include personal data provided to us by our clients as part of disciplinary, grievance, absence management, performance management, investigation or other HR-related matters.

In these circumstances, we generally act as a Data Processor on behalf of our client, who remains the Data Controller.

4. How We Use Personal Data

We may use personal data to:

  • Respond to enquiries
  • Provide HR consultancy services
  • Deliver consultations
  • Prepare proposals and quotations
  • Manage client relationships
  • Deliver retained HR support
  • Provide requested resources and downloads
  • Send newsletters and employment law updates
  • Improve our website and services
  • Monitor website performance and usage
  • Comply with legal obligations
  • Protect our legal rights and interests

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to provide services or fulfil contractual obligations.

Legitimate Interests

Where processing is necessary for legitimate business purposes, including:

  • Responding to enquiries
  • Managing client relationships
  • Improving services
  • Marketing relevant services to existing business contacts

Consent

Where you have provided consent, including:

  • Newsletter subscriptions
  • Marketing communications
  • Acceptance of non-essential cookies

You may withdraw consent at any time.

Legal Obligation

Where we are required to process data to comply with legal or regulatory obligations.

6. Marketing Communications

We may send:

  • Employment law updates
  • HR insights
  • Business updates
  • Newsletters
  • Information about our services

You can unsubscribe at any time by:

We will never sell your personal information to third parties.

7. Cookies and Analytics

Our website uses cookies and similar technologies.

Cookies help us:

  • Understand website usage
  • Improve functionality
  • Measure website performance
  • Improve user experience

We use Google Analytics to collect anonymous website usage data.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on site
  • Device information
  • General location information

Users can manage cookie preferences through our cookie consent banner.

Further details can be found in our Cookie Policy.

8. Who We Share Information With

We may share personal data where necessary with:

Professional Service Providers

  • IT service providers
  • Website hosting providers
  • Cloud storage providers
  • Email service providers
  • Accountants
  • Legal advisers

Technology Providers

Including Microsoft 365 for:

  • Email communications
  • Document storage
  • Business administration

Regulatory Authorities

Where required by law or regulatory obligation.

We require all third parties to respect the security of your personal data and process it lawfully.

We do not sell personal data.

9. International Transfers

Some of our service providers may store or process data outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreements (IDTAs)
  • Adequacy regulations
  • Standard contractual clauses where appropriate

Microsoft 365 services may involve international data transfers which are subject to appropriate safeguards.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

These measures include:

  • Password protection
  • Secure cloud storage
  • Restricted access controls
  • Secure communication systems
  • Staff confidentiality obligations

No system is entirely secure; however, we continually review and improve our security arrangements.

11. How Long We Keep Data

We retain personal data only for as long as necessary.

Typical retention periods are:

General Enquiries

12 months from last contact.

Consultation Records

3 years from consultation date.

Client Records

6 years after the end of the client relationship.

Financial Records

6 years in accordance with legal and tax requirements.

Marketing Subscriptions

Until consent is withdrawn or you unsubscribe.

Where legal obligations require longer retention, we will retain information for the required period.

12. Your Rights

Under UK GDPR you have the right to:

Access

Request a copy of your personal data.

Rectification

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of personal data where appropriate.

Restriction

Request restriction of processing in certain circumstances.

Data Portability

Receive personal data in a portable format where applicable.

Object

Object to processing based on legitimate interests.

Withdraw Consent

Withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact:

support@peopleledsolutions.com

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can attempt to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage users to read their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and the revised version will take effect immediately upon publication.

We recommend reviewing this policy periodically to remain informed about how we protect your information.

People Led Solutions Ltd | Company Number: 17297536 | Registered in England & Wales